At Golden Snake, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your jewelry, we are here to help.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
• Return Period: You have 30 days from the date of delivery to request a return.
• Non-returnable Items: Custom-made or personalized items cannot be returned unless they arrive damaged or defective.

Refunds

• Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.
• Partial Refunds may be granted for items that are returned in a condition different from how they were shipped or are missing original components.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Customer Support Email].

Return Shipping

• You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions or concerns about your order, feel free to contact us at sale@goldensnake.shop. We’re here to make the process smooth and worry-free.